Privacy Policy

Legacy Group Design ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website at legacygroupdesign.com.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and location when you submit an enquiry or contact form
• Order information — billing name, delivery address, payment details (processed securely through our payment providers), and purchase history when you place an order through our shop
• Account information — if you create an account on our website, we store your username, email, and order history
• Communication records — messages you send us via email, WhatsApp, or our contact form

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and service requests
• Respond to your enquiries and provide customer support
• Send you updates about your order or project
• Send marketing communications where you have given consent
• Improve our website and services
• Comply with legal obligations

We will never sell your personal information to third parties.

3. Sharing Your Information

We may share your information with trusted third parties only where necessary to deliver our services, including:

• Payment processors — to securely handle transactions (e.g. Stripe, PayPal, MTN Mobile Money, Orange Money)
• Delivery and logistics partners — to fulfil furniture and product orders
• Website hosting and technology providers — who help us operate our website securely

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your cart contents, and analyse website traffic. By continuing to use our website, you consent to our use of cookies. You can disable cookies in your browser settings, though some features of the website may not function correctly as a result.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for seven years for accounting and legal compliance purposes. You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@legacygroupdesign.com.

8. Third-Party Links

Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: